privacy policy

PRIVACY POLICY

At Luxury Romania Tours, your privacy and the security of your personal data are of utmost importance to us. We are committed to treating your information with respect and will never misuse or sell it to third parties.

What is personal data and what do we mean by processing it?
Personal data refers to any information that identifies or could identify an individual. “Processing” means any operation performed on this data, such as collecting, storing, using, sharing with third parties, or deleting it.

How do we keep your data secure?
We use suitable technical and organizational measures to protect your data from unauthorized access, accidental loss, destruction, or damage. These measures are designed to be proportionate to the level of risk and the sensitivity of the information.

Where is your personal data processed?
Your data may be processed in Romania or other countries within the European Economic Area (EEA), which includes all EU member states, Norway, Iceland, and Liechtenstein.
We may also process data outside the EEA. If so, we will only transfer data where:

1. The destination country is recognized by the European Commission as having adequate data protection laws, or
2. The receiving organization is contractually bound to handle your data securely and according to our instructions, or
3. We are legally required to share your data with a government authority to facilitate your travel.

Can this policy change?
Yes. We may revise this policy occasionally to reflect updates in data protection regulations or changes in our services.

Can we contact you for future marketing?
We will only use your personal information for marketing if you’ve given consent or where it is legally permitted.
You can choose how you’d like to be contacted (email, post, etc.), and you may withdraw your consent at any time. Each communication will offer an option to opt out.

Who might we share your personal data with?
If you book with us, relevant information will be shared with suppliers involved in your travel arrangements, including:

• Local transport providers
• Accommodation partners
• Destination agents
• Tour guides and activity operators
• Travel insurers
• Payment processors
• Public authorities if legally required

We work only with trusted partners who are committed to protecting your data and using it strictly to provide the agreed services.

What personal data do we collect and why?
We collect personal information when you enquire, book, or subscribe to communications. Depending on the situation, we may request:

• Full names of travelers
• Contact details (email, phone, address)
• Passport and insurance details
• Dietary requirements
• Payment details
• Medical conditions or mobility issues (see special categories below)

This data allows us to fulfill bookings, respond to enquiries, or send you information you’ve requested.

What are special categories of personal data?
Sensitive data includes details about your health, religion (through dietary needs), ethnicity, or sexual orientation.
We only process such information with your explicit consent, and only when necessary to deliver a tailored travel experience (e.g., accessibility or dietary accommodations).

Can you request that we delete your personal data?
Yes, you have the right to ask us to erase your data in certain circumstances, such as when it has only been used for marketing and you’ve withdrawn your consent.

Can you withdraw your consent?
Yes. You can withdraw your consent to receiving marketing communications at any time by contacting us at contact@luxuryromaniatours.com.

How long do we keep your personal data?
We retain your data only as long as necessary to meet the original purpose for which it was collected or to satisfy legal or business requirements.
If you’ve consented to marketing, we’ll continue to use your data for that purpose until you withdraw your consent or we deem it expired.

What should you do if your data is incorrect or outdated?
If you notice any inaccuracies in the personal data we hold, please inform us via email. We’ll make the necessary corrections—usually within one month.

How can you access your data?
You may request details about the personal information we hold about you, how it’s used, and with whom it’s shared.
We aim to respond within 30 days unless the request is complex—in which case, an extension of up to two additional months may apply.

Does our website use cookies?
Yes, like most websites, we use cookies to enhance your browsing experience. These small data files help remember your preferences and gather analytics.
You can manage cookie preferences via your browser settings.

What is our responsibility regarding your personal data?
Luxury Romania Tours acts as the “data controller” for the personal data you provide, which means we determine how and why your data is processed, in accordance with applicable laws.

Why do we have a privacy policy?
This document explains the types of personal data we collect, how and why we use it, and outlines your rights under data protection law. It is also in compliance with the EU General Data Protection Regulation (GDPR), effective since 25 May 2018.

What should you do if you have a complaint?
If you are unhappy with how your personal data has been handled, please contact us at contact@luxuryromaniatours.com. We’ll investigate your concern and get back to you as soon as possible.